RETURNS (see below for EVENT RESERVATION REFUNDS)

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Since all our products at the moment are print on demand products, which means we do not have inventory, unless your item is damaged, misprinted, or otherwise faulty, we do NOT accept returns.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

EVENT RESERVATION REFUNDS

JD Oldenburg is extremely mindful of which and how many weddings or events he chooses to participate in as a filmmaker. Events are paid for half during reservation, and half after the event is filmed, (not delivered) Returns are reserved only for when a reservation is cancelled with a minimum of 7 days prior to the date.

If an event booking is not cancelled on time, there may be a partial return, without obligation, upon JD Oldenburg's discretion. 

Refunds (Print on demand store) (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jdiazoldenburg@gmail.com

Exchanges (if applicable)
We do not exchange items. If your item is misprinted or otherwise damaged, and you return it on time, we shall refund your purchase.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 446 Avenue P, Brooklyn, NY, 11223

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.